Contact Center Executive – Information Technology Group

Industry:

Banking/Financial Services

Category:

Client Services & Customer Support

Total Position:

35+

Job Type:

Full Time/Permanent ( First Shift (Day) )

Job Location:

Karachi, Lahore

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Required Experience:

Fresh - 2 Years(Fresh or 1-2 years of relevant experience)

Apply By:

Jan 20, 2019

Posted On:

Jan 3, 2019

Job Description

MCB requires qualified and motivated professionals whose work ethic is based on hard work and diligence, to fill the position of Contact Center Executive in Digital Banking Division of Information Technology Group.Brief Job Description of Contact Center Executive:The role is responsible for answer incoming calls from customers related to their queries/inquiries and questions, handle complaints, troubleshoot problems and provide information.

Answer calls skillfully and respond to emails
Provide first call resolution to customers on their queries
Manage inquiries and resolve customer complaints
Provide customers with product and service information
Ensure calls are handled in accordance with policy and procedures
Identify and escalate priority issues
Route queries/complaints to the respective teams/departments
Possess basic knowledge of computer operations
Stay updated with the knowledge of each service, product and promotion
Show flexibility and ability to work in various shifts as per the requirement on the floor

Skills:
In order to support effective communication with the customer, utilizing the listening and questioning skills is essential. Use skills and etiquette to satisfy the customer and build a positive rapport with various clients over the phoneAchieving assigned sales targets and outcomes within established timelines(for outbound only)
Job Type: Permanent / Bank Contract
Job Shifts: Morning / Evening / Night (not for female staff)
Note:

Please provide your updated contact details i.e. Name address, phone No, and email address etc. for future correspondence.
Please keep visiting your email Inbox for further updates.

Important Note:Only shortlisted candidates will be intimated through Calls / SMS / e-mail for interviews.

For Apply online click on Apply Online

Milan Tomic

Hi. I’m Designer of Blog Magic. I’m CEO/Founder of ThemeXpose. I’m Creative Art Director, Web Designer, UI/UX Designer, Interaction Designer, Industrial Designer, Web Developer, Business Enthusiast, StartUp Enthusiast, Speaker, Writer and Photographer. Inspired to make things looks better.