Customer Services & Sales Officer
Employment Type: Telenor Permanent
Location: Rawalpindi, Sargodha, Faisalabad, Muzaffarabad, Karachi
Why should you join Telenor: At Telenor Pakistan, we give you the opportunity to become a skilled professional in your chosen field of interest. Being rated as the top employer of the country, we enable you to realize your dreams in an environment of diversity and openness to new mindsets.
Position Related:
Proactive, solution focused and service oriented
Provide end-to-end resolution to customer queries
Good communication ability especially listening skills in English (both verbal & written)
Interactive personality with relationship building ability
Ability to work independently as well as a part of a team
Ability to work in challenging environment
Ability to work under stress
High level of integrity
Excellent communication skills in English (both verbal & written)
Excellent computer knowledge
Knowledge on corporate culture and values
Good planning and organizing skills
Provide end-to-end resolution to customer queries
Good communication ability especially listening skills in English (both verbal & written)
Interactive personality with relationship building ability
Ability to work independently as well as a part of a team
Ability to work in challenging environment
Ability to work under stress
High level of integrity
Excellent communication skills in English (both verbal & written)
Excellent computer knowledge
Knowledge on corporate culture and values
Good planning and organizing skills
Area of Interest: Customer Relations
Eligibility Criteria (Education/Experience/ Certifications): Minimum Bachelors
Work experience in service industry with front-end customer handling & outlet operations.
Relevant Experience would be preferred
Work experience in service industry with front-end customer handling & outlet operations.
Relevant Experience would be preferred
Goals: The position holder is required to ensure that services at S&SC outlet is being provided to customer as per set standards. He / she has to harmonize the operation in a manner that Telenor Pakistan subscribers get first contact resolution on their visit to the outlet and achieve departmental objectives.
Potential Career Path: CCD Consumer Care
Potential Career Path: CCD Consumer Care
Your typical day at work:
Ensure customer service related activities are being done with in bench marked time.
Achieving the S&CS monthly sales / revenue targets.
Do the suggestive selling to the visiting subscribers.
Ensuring top of the line customer relationship management.
Adhere to administration requirements and discipline at the S&CS.
Working as a team player in a harmonized manner.
Achieving the S&CS monthly sales / revenue targets.
Do the suggestive selling to the visiting subscribers.
Ensuring top of the line customer relationship management.
Adhere to administration requirements and discipline at the S&CS.
Working as a team player in a harmonized manner.
Functional Skills/Knowledge Areas:
Customer Services Skills, Computer Knowledge, Telecom Knowledge
Customer Services Skills, Computer Knowledge, Telecom Knowledge
Application Deadline: 05-Jan-2015
To Apply:
Please state position applied for in the subject line and send a copy of your resume with recent photograph and stating current and/or last salary drawn by 10th January 2015 to: recruiting@ip2consulting.com, the company is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age sexual orientation, gender identity, gender expression, protected veteran status, or disability.
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