Job Description:
Required
Head of Application Support
Location: Abu Dhabi UAE
Knowledge & Experience:
• Master’s degree in Computer Engineering / Sciences or relevant work experience
• 10 or more years of working experience in managing Application Support teams
• 5+ years of experience working in leadership role in Application Support
• Good understanding of process models in service management like ITIL frameworks etc.
• Good understanding of key application and systems in financial institutions
• Excellent organisational skills demonstrated in co-ordinating completion of complex tasks by several teams
• Good experience in managing and getting value out of Outsourced operations and activities
• 10 or more years of working experience in managing Application Support teams
• 5+ years of experience working in leadership role in Application Support
• Good understanding of process models in service management like ITIL frameworks etc.
• Good understanding of key application and systems in financial institutions
• Excellent organisational skills demonstrated in co-ordinating completion of complex tasks by several teams
• Good experience in managing and getting value out of Outsourced operations and activities
Key Accountabilities:
• Responsible for planning out the enhancement and upgrade projects, including the budgeting of the projects, with the Head of Application Services
• Responsible for running the help desk for these applications and associated tasks with the help desk:
o Overseeing the day to day administration and management of the help desk and field service technicians o Collaborating with IT operations groups, service owners, and third-party service providers to understand service readiness and oversee the service transition from development to in-service.
o Developing an understanding customer’s internal business functions, culture and critical operational needs.
o Building and maintaining relationships with IT and business teams and leaders to ensure a high level of support and cooperation across all of IT to help meet organizational objectives. o Spearheading the maintenance of a culture of customer service through analysis and recommendation of support and training strategies
• Responsible for running the help desk for these applications and associated tasks with the help desk:
o Overseeing the day to day administration and management of the help desk and field service technicians o Collaborating with IT operations groups, service owners, and third-party service providers to understand service readiness and oversee the service transition from development to in-service.
o Developing an understanding customer’s internal business functions, culture and critical operational needs.
o Building and maintaining relationships with IT and business teams and leaders to ensure a high level of support and cooperation across all of IT to help meet organizational objectives. o Spearheading the maintenance of a culture of customer service through analysis and recommendation of support and training strategies
• Ensure smooth operation of all the production systems in the bank
• Keep core systems such as Core Banking, Channels, etc. in top performance and ensure availability as per agreed SLAs
To Apply:
Email: rizwana@dicetekuae.com
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